Got an urgent problem?
We'll connect in minutes.
Follow these five steps to let us access your computer remotely. No tech experience needed.
Click the download button above. Your browser will save a small file — it appears at the top of your screen in Chrome or Edge, or in your Downloads folder on Mac. This file is safe, signed by Splashtop, and runs only for this session.
Can't find your download? Press Ctrl+J (Windows) or Cmd+Option+L (Mac) to open your browser's download panel.
Find the downloaded file — usually named 'splashtopSOS.exe' on Windows or 'splashtopSOS.dmg' on Mac. Double-click it to open.
On Windows a blue box may ask 'Do you want to allow this app to make changes to your device?' — click Yes. This is expected and required.
Do you want to allow this app to make changes?
SplashtopSOS.exe
Your computer's security settings may show a warning. Since you intentionally downloaded this from our site, click 'Run', 'Allow', or 'Yes'. If you see 'Windows protected your PC', click 'More info' then 'Run anyway'.
If you're ever unsure about a prompt, call us at (605) 910-4836 before clicking anything — we'd rather you ask.
Windows protected your PC
SmartScreen prevented an unrecognized app from starting.
Once the tool opens, a small window displays a large 9-digit session ID. This number changes every single time the program opens, so it only works for this call. Keep the window open throughout the session.
The code looks like: 123 456 789. It may show spaces or dashes — just read us all nine digits.
// session-code
read this to your tech
Call our support line and read your 9-digit code when we answer. We'll enter it on our end and you'll see one final prompt to allow access — click Allow. You can watch everything we do live, and end the session any time.
You're always in control. Press Alt+F4 or click the X on the support window to disconnect instantly.
// call-us
(605) 910-4836
Mon–Fri 8am–6pm · Emergency 24/7
Ready when you are
Once you have the support tool open and your 9-digit code ready, give us a call and we'll get you back up and running fast.
$ call (605) 910-4836Frequently Asked Questions
Find answers to common inquiries about our managed IT solutions, infrastructure support, and technical expertise.
Ready to Scale Your Infrastructure?
Partner with our expert team to build resilient, future-proof systems. Let's discuss how our managed services can accelerate your growth.
Your local IT partners in Rapid City. We come alongside businesses to provide proactive monitoring, cybersecurity, and infrastructure that works.
Quick Links
© 2026 RAPID TECH WORKS. All rights reserved.
Passionate People. Better IT.